FAQ

Frequently Asked Questions


  • Are you family owned?

    Yes! The owners are Matthew and Morgan Andrews.

  • How do I become a new patient?

    Call the pharmacy and we will set up a new patient profile.  We will then discuss your current medication regimen and our pharmacist will call your previous pharmacy and get your prescriptions transferred.  We will discuss how the packaging and delivery process will work and answer any questions that you may have!  

  • Where do you deliver?

    Anywhere in Jefferson and Bullitt County, and parts of Oldham and Spencer County. We also deliver to Mt. Washington and Sheperdsville on Monday and Thursday.

  • Do you deliver on the same day?

    All packages will come out on a specified day, except for prescriptions such as antibiotics and pain medicines that a physician calls in on the same day.

  • Can you tell me exactly when my prescriptions will be delivered?

    No, our drivers have many deliveries every day and they create their routes daily based on the deliveries for that day.  However, we can put a note on your profile and have the driver Call Before Delivery so that you know when they are on their way.

  • Can I leave a credit card on my profile?

    Yes, you can and cards are safely and securely stored in our computer system.  For deliveries, this allows us to charge your card before it leaves the store, simplifying the delivery process.

  • Can I tip the driver?

    Yes! Though it is not required or necessary, our delivery drivers are pretty amazing people and they definitely appreciate your tips!  You can give it to them directly or if you choose to tip regularly, you can leave a note on your profile and we will attach that to the delivery.

  • Can you deliver Over The Counter items?

    Yes, we have many OTC items in our store, such as ibuprofen, allergy medicine, cough drops, bandaids and more.  However, we only deliver these OTC items with prescriptions so be sure to call them in at the same time.

  • Do you give flu shots and other vaccines?

    Yes. Please see our Andrews Medical page for more information on this.

  • Do you offer any testing?

    Yes, we offer flu, covid, and strep testing.  We bill insurance for testing and you receive your results within minutes.  Please see our Andrews Medical page for more information on this.

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